Privacy Notice

1. Scope of this notice

This notice applies to personal information collected by Promatic Soft through its website, digital forms, commercial contact channels, and communications related to the provision of technology services.

2. Personal data we may collect

Depending on your interaction, we may process identification, contact, and business/professional data.

• Full name and company name.
• Email address and phone number.
• City, state, and business contact details.
• Information you share in messages, forms, or service requests.

3. Data processing purposes

Your data may be used for primary purposes required to manage the business relationship and, where applicable, for secondary purposes related to service improvement and communications.

• Handle information, quote, or support requests.
• Contact you for technical assessment and service proposal.
• Manage commercial, contractual, and operational follow-up.
• Improve service quality and user experience.
• Send communications about services, updates, or technical content (when applicable).

4. Legal basis

Processing is based on your consent, pre-contractual/contractual relationship requirements, and legal obligations applicable in Mexico. Where required by law, explicit consent will be requested.

5. Data transfers

Your data is not sold. It may be shared only when necessary for service operation, with data processors and technology providers under confidentiality, security, and compliance obligations.

• Infrastructure, hosting, or corporate email providers.
• Analytics or commercial management tools required for service delivery.
• Competent authorities when legally required.

6. ARCO rights and consent withdrawal

You may exercise your rights of Access, Rectification, Cancellation, and Opposition (ARCO), and revoke your consent at any time by submitting a request to the official contact email provided on this website.

• Your request should include your name, response channel, and clear description of your request.
• We may request additional information to verify identity or legal representation.
• A response will be provided within the legal timeframes established by applicable law.

7. Security measures

Promatic Soft implements reasonable administrative, technical, and physical safeguards to protect personal data against damage, loss, alteration, destruction, unauthorized access, or misuse.

8. Data retention

Personal data will be retained only for as long as necessary to fulfill processing purposes, legal obligations, and defense against potential claims.

9. Cookies and similar technologies

This site may use cookies and similar technologies for technical operation, analytics, and user experience improvement. You may manage consent and preferences through your browser and/or cookie banner.

10. Changes to this notice

Promatic Soft may update this privacy notice due to legal, operational, or service-related changes. Updates will be published in this section with a revised date.

11. Privacy contact

For questions, ARCO requests, or clarifications regarding this notice, please contact us through the official channels listed in the website's contact section.